IMSA Student Computing Support (SCS) HelpDesk

  • Minimum System Requirements (One to One Computing Web Page)
  • Class of 2023 Sophomore Information Technology (IT) Orientation Presentation (Recorded, Video)
  • Class of 2024 Sophomore Information Technology (IT) Orientation Presentation (Recorded, Video)
  • Cyber – Internet Ethics Presentation (PDF)
  • IMSA “Hot Spot” – MiFi Device Guidelines (PDF)
  • eBook Resource, provided by the IMSA IRC (URL)

Setting up your personal computer for your IMSA career

NOTE: We have received reports of students having problems downloading the ZIP files via Google Chrome for Windows. We believe this to be the result of an obscure security setting with in the Google Chrome browser. Our testing shows no issue downloading the ZIP files with Mozilla Firefox or any of the Microsoft web browsers. At this time the issue only affects Windows computers. 

Steps to be completed on student computers to access IMSA production network resources:

  1. Antivirus software installed on all student computers Required
    1. This is a policy requirement. No student computer is to access IMSA technology resources without the installation of an approved Antivirus software application being installed. To that end IMSA, provides all students with a free license of Symantec Endpoint Protection Antivirus software. The student can complete this step before moving in.
    2. Installation/Setup for Macintosh OS
      1. Instructions – Read First (PDF)
      2. Download (10.15 or above) – Updated 2021-08-21
    3. Installation/Setup for Linux OS
      1. No instructions available, prior Linux experience required
      2. Download – Primary-Recommended Installer (ZIP File) – Updated 2021-08-21
      3. Download – DPKG based installer (ZIP File) – Updated 2021-08-21
      4. Download – RPM based installer (ZIP File) – Updated 2021-08-21
    4. Installation/Setup for Windows OS
      1. Instructions – Read First (PDF), Updated 2020-07-16 – Troubleshooting Steps Added)
      2. Download (ZIP File) – Updated 2021-08-21
  2. Register your personal computer with Information Technology Services (ITS) Required
    1. Before a student’s computer can access the IMSA wired or wireless network it must first be registered with ITS. Completion of step 1 required, before proceeding to register computer with Information Technology Services. The student can complete this step before moving in.
    2. Procedure for Macintosh OS (PDF) Updated 2021-03-25
    3. Procedure for Linux OS (TBD)
    4. Procedure for Windows OS (PDF)Updated 2021-03-25
  3. Connect to IMSA’s wireless network called airimsa Required
    1. Completion of step 2 required, before proceeding to connect to the IMSA wireless network called airimsa
    2. There are two wireless networks available to IMSA students, airimsa and IMSApublic. The production wireless network (airimsa) is required for IMSA students on their primary computing device – laptop so they can access certain IMSA technology resources they will not be able to access if connected to the public wireless network called IMSApublic. The public wireless network, IMSApublic, is for alternate computing devices like; ipads, mobile phones, etc…
    3. Installation/Setup for Macintosh OS
      1. Instructions – Read First (PDF)
    4. Instruction/Setup for Linux OS
      1. Instructions – Read First (PDF)
      2. Linux Wireless Certificate for airimsa (ZIP)
    5. Installation/Setup for Windows OS
      1. Instructions – Read First (PDF)
      2. Download (ZIP File)
  4. Printing at IMSA Recommended
    1. Completion of step 2 & 3 required before trying to connect and print to IMSA printers
    2. All IMSA students will have access to multiple Multi-function print devices at IMSA. All multi-function print devices have copy, print and scan to email capabilities, some also have a stapling feature. The printers available to students:
      1. 1 in each Res Hall Office
      2. 2 in the Information Resource Center (IRC), 1 is a color device
      3. 1 in the Writing Center
    3. NOTE: This is a new printer interface for the 2021-2022 school year. Returning students should install this new printer interface and remove the old one and the old printers.
    4. Installation/Setup for Macintosh OS
      1. Instructions – Read First (PDF)
    5. Installation/Setup for Linux OS
      1. Instructions – Read First (PDF)
      2. Download Supporting Files (ZIP File)
    6. Installation/Setup for Windows OS
      1. Instructions – Read First (PDF)
  5. Synchronize your IMSA user account password on personal computer  Optional
    1. Windows OS Only
    2. Completion of step 2 & 3 required before trying to synchronize your IMSA password
    3. This will make it easier to access some IMSA technology resources, such as file servers (students.imsa.edu).
    4. Installation/Setup for Windows OS
      1. Instructions – Read First (PDF)
      2. Download Support Files (ZIP File)
  6. Accessing IMSA Student Server while on campus Optional/Required for some classes
    1. Completion of steps 2 & 3 required before trying to connect to IMSA Student Server
      1. Step 5 May also be required if running certain versions of Windows 10
    2. Follow instructions below for your operating system
      1. Macintosh OS (PDF)
      2. Linux OS (not available)
      3. Windows OS (PDF)